Professional PC - Frequently Asked Questions

44. How do I add a PCI Express Graphics Card to my ESPRIMO Edition P2520?
  You do not need to make any BIOS settings in order for the PC to detect the added graphics card. If you leave the Integrated Graphics setting in the BIOS to the default which is "Auto", this means that as soon as a graphics card is added, the onboard graphics are automatically disabled.

Once in Windows if the operating system does not automatically detect and install the driver for the card , you will need to install these yourself.
43. Problems performing an XP install using RIS or Windows Deployment Services on ESPRIMO E/P561x and ESPRIMO Edition P2520
  These systems require special network drivers for RIS & WDS.

The drivers for the P2520 can be downloaded from here:
http://support.ts.fujitsu.com/Download/ShowDescription.asp?SoftwareGUID=2625EFD9-DCA3-4982-96DE-6D32F915760B

For the E/P561x go to downloads website (http://ts.fujitsu.com/support/downloads.html) and enter your serial number. You will find the drivers under the LAN drivers section - referred to as nForce Family Network Driver 65.3.4 RIS_PE .

For RIS, please copy these drivers into the i386 folder. For WDS, please inject them into your BOOT.WIM.
42. How can I update the BIOS on my system using a USB stick?
  Please download the relevant "Flash BIOS Update - USB Stick" image for your system from our downloads web site (http://ts.fujitsu.com/support/downloads.html) and then read this pdf on how to make the BIOS Update USB Stick.
41. Unable to load OpenSUSE10.3 on my ESPRIMO PC
  Please try the following boot parameter pci=nommconf
40. I think my ESPRIMO PC / CELSIUS Workstation may be over-heating, or I think one of my fans may be failing, what should I do?
  FTS have an application called System Guard which works with most ESPRIMO and CELSIUS. It can be used to monitor temperature, fans and sensors on supported systems. Please read the attached System Guard pdf for more information. If after using it you believe you have a hardware fault, call the FTS Warranty Helpdesk http://uk.ts.fujitsu.com/support/helpdesk.html.
39. I am trying to ghost an image onto my PC but the process is taking ages.
  To speed up the imaging process to SATA hard disk drives, try running ghost using the -noide switch. Please see the Symantec web site for more details.
38. Problems ghosting from / to my Windows Vista™ PC or problems reinstalling XP on a drive that previously had Windows Vista™ installed on it
  Some people have reported having problems when trying to clone images / re-image Windows Vista™ based systems. This is because some hard drives are shipped with a hidden partition on them where the Vista recovery function resides. Some older versions of ghost cannot access this partition and so cloning / imaging is not possible. Likewise, older versions of the XP Recovery Disc are not able to delete/format this partition so the XP install fails. Certain third party partitioning tools available may enable this hidden partition to be deleted. However, Fujitsu Technology Solutions takes no responsibility for any damage or loss caused through the use of such tools.
37. When I plug headphones into the front audio sockets on my PC I still get sound through my speakers connected at the rear of the PC.
  Click on the global connector settings icon and check that "mute rear panel when front headphone plugged in" is selected. For full information on how to use / configure your Realtek High Definition Audio please read the user manual.
36. Can the onboard graphics be disabled on my ESPRIMO Edition P2410 so that I can add a graphics card?
  The nVidia C51PV chipset supports the disabling of the onboard graphics. This can be achieved by going into the BIOS and choosing the Advanced Chipset Features menu and setting onboard graphics to disabled.
35.  When I open the RecoverPro application, I get a message "Cannot find cME disk or FirstBIOS on this system please check the RecoverPro manual for information on installing cME disk"
  You may get this message for one of two reasons:-

The message may occur if you have recently upgraded your XP system to Service Pack 2. This is because the version of the RecoverPro software shipped with your PC is not compatible with SP2. Please contact your local Fujitsu Technology Solutions Warranty Helpdesk for a newer copy of the FirstWare RecoverPro V2.0 Recovery CD. You will then need to completely reinstall FirstWare RecoverPro, using your new CD.

You may also receive this message if you have recently had the motherboard replaced in your PC. If this is the case, please contact the Fujitsu Technology Solutions Warranty Helpdesk on 08702 434398 who will arrange to get this issue resolved for you.
34. My AMD Athlon 64 based-processor keeps reporting different speeds/frequency in Windows, why is this?
  AMD Athlon 64 based-processors support AMD's Cool 'n' Quiet Technology. AMD state that this technology "controls the system’s level of processor performance automatically, dynamically adjusting the operating frequency and voltage up to 30 times per second, according to the task at hand." For more information please read the attached Cool 'n' Quiet Technology pdf from AMD.  
33. My SCENIC/ESPRIMO or CELSIUS workstation has 4GB of memory but Windows XP (32bit) / BIOS only shows 3GB (or less), why is this?
  In 4GB configurations the visible memory may be reduced down to 3.0GB or lower depending on your system configuration.

32-bit architecture imposes some limitations on the size of the address space and on the amount of usable memory. The system memory is not the only memory in a computer. Some devices have memory too, therefore the physical address space is not used solely for system memory but is shared with other devices.

Typically the physical address space that is allocated for PCI add-in cards, AGP/PCI Express aperture, BIOS (firmware hub), and chipset overhead, resides above the system memory. In lower memory configurations therefore there is no overlap. However in for example 4GB configs when both ranges overlap, the devices have priority. So the overlapping part of the system memory gets no physical addresses assigned. Hence windows reports the system memory as being lower by the over-lapping amount. For more detailed information on this issue, please read the white paper.
32. I am plugging a PCI Express x16 graphics card into my ESPRIMO E5700 / ESPRIMO P5700 but it does not work, why?
  The PCIe x16 slot on these motherboards only supports ADD2 cards, for example DVI Extension Adapters, not PCIe x16 graphics cards.
31. How do I configure the Wireless LAN on my ESPRIMO PC?
Please read the Odyssey Client WLAN Quick Start Guide
30. Where can I get the latest drivers for my ESPRIMO/SCENIC/CELSIUS/FUTRO?
The latest Drivers can now be found at http://ts.fujitsu.com/support/downloads.html. You can also do an online live driver update by going to http://support.ts.fujitsu.com/DeskUpdate/index.htm
29. I have upgraded the memory on my CELSIUS M4xx but the system no longer boots?
  Although the motherboards on the M4xx can support ECC and non-ECC memory modules, the two should never be mixed. If you use both ECC and non-ECC in the same system, it will no longer boot.
28. Windows is reporting my hard drive as approx 10GB less than the true hard drive size, why is this?
  This could mean that your PC has been shipped with a feature call FirstWare RecoverPro which is a disaster recovery solution offered with some SCENIC/ESPRIMO PC's. Please read our FirstWare RecoverPro Support Pages for more information on this feature.
27. How do I configure RAID on my ESPRIMO PC?
If your ESPRIMO uses SiS RAID please read the SiS RAID manual (you can also find this on your Drivers & Utilities Disc). For Intel RAID read the Intel Matrix Storage Manager Manual (also found on the Drivers Disc). Both manuals have step by step instructions.

You will find the relevant SATA  F6 RAID drivers on your Drivers & Utilities Disc.
26. Problems installing SATA RAID on my CELSIUS V830 running Windows XP 64bit.
  When pressing F6 to install 3rd Party drivers both the nVidia RAID class driver and the nVida nForce Storage Controller drivers must be installed (see pic). The V830 RAID installation guide has full step by step instructions on how to set up RAID on this system.

You will find the relevant SATA  F6 RAID drivers on your Drivers & Utilities Disc.
25. My SCENIC PC comes with FirstWare RecoverPro, what is this?
  FirstWare RecoverPro is a disaster recovery solution. Your FirstWare RecoverPro Recovery CD has lots of useful documentation on this feature, alternatively please read our FirstWare RecoverPro Support Pages for more information.
24. "Patch for installed CPU not loaded. Please run the BIOS flash update disk, press F1 to resume" or "please run microcode update"
  This message usually occurs after a CPU or Motherboard replacement, the motherboard does not recognise the stepping of the CPU. To fix this you need to run a microcode update, this patch is sometimes referred to as a P6Disk and can be downloaded from the downloads web site (http://ts.fujitsu.com/support/downloads.html). It is usually found under the drivers for the individual PC or by typing "microcode 2.00" in the full text search box.  Always download the latest version, which should be at the top of the list. Once downloaded double click the "exe" file and it will create a bootable floppy disk. Boot from this disk to perform the update.
23. When I plug in a USB2.0 (high speed) device into my SCENIC/ESPRIMO (that supports USB2.0), I get a message saying that this device will only run at reduced speed (USB1.1).
  If you are using Windows XP, please go to the Microsoft web site and upgrade to Service Pack2. See Microsoft Knowledge Base article KB312370 for more information. After updating to Service Pack 2, you will then need to go into device manager and uninstall the USB 2.0 Host Controller and then Scan for new hardware changes. XP will then install the correct driver for the USB 2 controller.
22. My SATA hard drive is not detected when trying to install Fedora Core 3 on my Scenic PC.
  In order to install Fedora Core 3 on a SATA hard drive, the Serial ATA mode needs to be set to compatible in the BIOS. Press F2 to enter the BIOS. You will find the setting under Advanced System Configuration (Advanced Menu). By default, the SATA mode is set to native on SCENIC/ESPRIMO PC's.
21. My SCENIC/ESPRIMO PC supports SystemLock / Memorybird SystemLock, what are they?
  SystemLock is a pre-boot authentication system using SmartCards (or Memorybirds in the case of Memorybird SystemLock). For more information, see the SystemLock Support Page.
20. How do I add a PCI card to my Scenic Edition X102 ?
  1. Plug-in PCI card - with VGA cable plugged into the onboard graphics, boot the machine into Windows. Check in Device Manager that the PCI card was detected under Display Adapters. Windows will either have installed it automatically or will come up with an add new hardware wizard. You will see an exclamation mark next to the PCI card in Device Manager, it is meant to have this next to it.

2. Go into Display Properties - Settings tab. You will see pictures of two screens, one is greyed out. Right click the greyed out one and click on attached. Right click it again and click on Primary. This sets the PCI graphics card to the primary display device

3. Then right click the non-greyed out screen and remove the tick from Primary, click on Apply. The screen will go black, plug the VGA cable into the PCI card, all will now be working ok.

N.B: On older models of the X102, you may also need to change a setting in the BIOS so that you will be able to see the POST screens during boot. To do this you will need to go into the BIOS and under Boot Options (Main Menu), change Primary Display to PCI VGA. This step is not necessary for newer X102
19. When I press " F1" in the BIOS, there is an entry for "CustomerID", how can I update this information / I want to add a Customer Serial Number or Chassis Asset Tag to my system, how can I do this?
  There are two utilities available to you that can perform these functions; Serialno.exe (which is a DOS tool) and CSN.exe (which is a windows tools). Click on the links for more information.
18. Install SUSE9 (SP3) on Celsius V830 - (64bit version)
  Update BIOS to latest version (v1.05 at time of writing)
  Reset BIOS to default values then change:
  Installed OS = Linux
  Boot from SUSE9 SP3 CD 1
  Select 'Install' but add the following line into Boot Options:
  amd74xx.skip_sata=1
  then proceed as normal following the on-screen instructions, partition the disk/s as you prefer.
17. Error: "The operating system image you selected does not contain the necessary drivers for your network adapter"
You may get this error when when performing an installation of XP using RIS. Please read the following Microsoft articles on this error:

http://support.microsoft.com/?kbid=315074
http://support.microsoft.com/?id=823658

There are many reasons for this error, however one of the most common reasons is due to an incorrect directory structure. When doing RIS Installations you should always follow the directory structure as recommended by Microsoft:-

D:\RemoteInstall\Setup\English\Images\WindowsXP.pro\
(location where the i386 folder from your XP Product Recovery CD should be copied)

….\WindowsXP.pro \$oem$\$1\drivers
- - - - - - - - - - - - - - ------------------- - -\chipset
- - - - - - - - - - - - - - --------- - - - - - - - \display
- - - - - - - - - - - - - - ------------ - - - -- - \network
- - - - - - - - - - - - - - -------------------- -- \sound
- - - - - - - - - - - - - ----------------------- - \usb

The unattended section in your ristndrd.sif file (found in the \i386\templates folder) should have the following driver path to match the driver directories as defined above:-

OemPnPDriversPath="drivers\chipset;drivers\display;drivers\network;display\sound;display\usb"

Assuming that you are following the structure above, then the most common reason we find for this error, is the absence of the W2K network drivers from the i386 folder on the server. These are sometimes needed, in addition to the XP network drivers.

Ensure that you copy all the files extracted from the relevant Network Drivers zip file on your Fujitsu Technology Solutions Managed² Drivers & Utilities CD (this is the same for the XP and W2K drivers).

In addition, the version of the XP Network Drivers copied to the i386 folder should be the same as those in the \$oem$\$1\drivers\network folder.

Always remember to stop and then restart the binlsvc service after making any changes.

NOTE: This document is not intended as an exhaustive troubleshooting guide for RIS installations. It reflects the outcome of calls received by the Fujitsu Technology Solutions helpdesk regarding problems encountered with RIS. For full information on how to configure/ install RIS, please go to the Microsoft web site
16. You encounter a PCI.SYS error when trying to install a non service-packed version of XP via RIS
You may get a PCI.SYS error during installation. In this instance you need to replace the PCI.SY_ file in the i386 folder of your image with a copy from either an XP SP1a or XP SP2 Product Recovery CD. You will also need to replace the PCI.SYS file in the driver.cab file ( found in the i386 folder) with a copy from an XP SP1a or XP SP2 Product Recovery CD. You will need to use a special utility to first extract the files in the cabinet, so that pci.sys can be replaced and then to finalize the cabinet file once this has been done.

NOTE: For full information on how to configure/ install RIS, please go to the Microsoft web site
15. How do I add a PCI card to my Scenic P with a D1761 Motherboard.
1. Plug-in PCI card - with VGA cable plugged into the onboard graphics, boot the machine into Windows. Check in Device Manager that the PCI card was detected under Display Adapters. Windows will either have installed it automatically or will come up with an add new hardware wizard. You will see an exclamation mark next to the PCI card in Device Manager, it is meant to have this next to it.

2. Restart the PC and go into the BIOS, under Boot Options (Main Menu), change Primary Display to PCI VGA. Save & Exit. (VGA cable must still be plugged into the onboard graphics). You will not see the post screens being displayed (because its looking for the PCI card at this stage) but you will see a display when it gets to Windows.

3. Go into Display Properties - Settings tab. You will see pictures of two screens, one is greyed out. Right click the greyed out one and click on attached. Right click it again and click on Primary.

4. Then right click the non-greyed out screen and remove the tick from Primary, click on Apply. The screen will go black, plug the VGA cable into the PCI card, all will now be working ok.
14. I cannot install my internal Smartcard reader using the fully automatic install option on the Drivers & Utilties CD
The Fully Automatic Installation utility does not install the drivers for internal smartcard readers. To successfully install the reader, insert your Drivers & Utilities CD and select Drivers - Security Devices. Click the extract button next to the FTS USB Smartcard reader (SCR). Run through extract wizard and use the default location of c:\fsc.tmp. Go into device manager and reinstall the driver for the SCR by browsing to the location of the drivers (c:\fsc.tmp\security).
13. How do I add a PCI card to my Scenic T with a D1451 Motherboard.
  Add the PCI card. Boot into Windows and check in device manager that the PCI card has been detected and/or install the drivers. Restart and go in to the BIOS (F2)and under Boot Options (Main Menu) change the Primary Display to PCI VGA. Save & Exit. Once in windows, go into display properties and under the settings tab change the second greyed out screen (the PCI card) to the primary display and remove the primary tick from the onboard graphics screen. Click apply, the display will go black, now plug the vga cable into the PCI card.
12. Where do I get the Registration Key for my F-Secure Anti-Virus software?
 

For Drivers & Utilities CD's 2002.10 and later, when connecting to the Internet for the first time after installing F-Secure anti-virus, you will be asked to enter a Registration Key to get the updates. This key can be found on the Drivers & Utilities CD. Autorun the CD, select Software, then Utilities and F-Secure Anti-virus. Select the desired Operating System and halfway down the page you will see your Registration Key.

For CD's prior to 2002.10 no licence or registration key is required to get the updates.

If you want to install F-Secure Management Agent you need to select "Standalone Installation", this does not require a "Management Key". If however, you select the "Centralized Administration" option, you will be asked for a Management Key - this does not come as standard with the F-Secure software supplied with your machine.

11. How do I boot from a USB floppy drive with my Scenic E600?
  With the NEC floppy drive attached, go into the BIOS (F2). Under the Advanced menu, click on Advanced System Configuration. Enable USB Legacy Support then save & exit. Go back into the BIOS and change the boot order. Put Diskette first in the order and then expand the Diskette group (press enter) to put NEC Floppy above Standard, save & exit.
10. How do I get into the BIOS on my Scenic Edition X101 PC?
The key to access the BIOS is F10. Tap the F10 key as the PC is booting up.
9. Why does my display suddenly turn upside down when playing certain games?.
  The capability to invert the display is a feature of the Intel® Extreme Graphics that ships with i845 chipset PC's. Rotation is enabled by default and is activated by the default key combination <ctrl><alt>down, hence why the display may rotate when playing certain games with the keyboard. If you are experiencing this problem, you can disable the rotation feature.

To disable rotation, right click the Intel Extreme Graphics icon on the taskbar, select Graphics Options, then Graphics Properties. Click on the rotation tab and remove the tick from the enable rotation box. Alternatively it can be accessed from Display Properties - Settings - Advanced - Intel Extreme Graphics - Graphics Properties.
8. How do I get the í symbol on my i845/i865 chipset machine?
  A feature of the Intel® Extreme Graphics is the hotkeys function. Hotkeys are enabled by default and when enabled, pressing "AltGr + i" will not display the í symbol. To get around this, press "Shift+AltGr+i" to get the í symbol. Otherwise you can permanently disable the hotkeys which will mean that the AltGr+i combination will work. To disable the hotkeys, right click the Intel® Extreme Graphics icon on the taskbar, select Graphics Options, then Graphics Properties. Click on the hotkeys tab and remove the tick from the enable checkbox.
7. My new Scenic has been delivered but my modem is not working or is not installed.
  Please follow these instructions.
6. How do I disable the onboard graphics on a D1170 motherboard.
  Assuming you have fitted your vga card and it has been detected ok, go into the BIOS, under the Main menu, select Boot Options. Change Primary Display from Onboard VGA to Plugged VGA. Then go to the Advanced menu and select Advanced System Configuration and change Onboard VGA to Disabled.
5. How do I install the drivers on my Scenic PC?
  Please follow these instructions.
4. How do I install Windows NT onto my i865G and i915G chipset Scenic PC's.
  To get NT to install on these machines, it is necessary to make some settings changes in the BIOS.
- Disable Hyperthreading
- Enable Limit CPUID functions (Advanced / Advanced System Configuration / Limit CPUID functions --> ENABLED)
- If you are using SATA hard drives then you also need to change the SATA mode in the BIOS to compatible (Advanced / Peripheral Configuration / ATA Controller Config /S-ATA Mode -> compatible)
3. My ESPRIMO/SCENIC/Ergo Pro has got a BIOS password how do I remove it
  Please e-mail uksupport@ts.fujitsu.com with the details.
2. I cannot find my Scenic NVidia Video drivers.
  These cards are manufactured by Fujitsu Technology Solutions as our GM range and drivers can be found on the Drivers and Utilities CD.
1. Where can I get spare parts or accessories from?
 

Fujitsu Technology Solutions authorized spare parts provider is Service Source Europe. Their contact details are:-

Telephone  +44 (0)1925 260880
Fax: +44 (0)1925 260801
E-mail FSCparts@servicesource.co.uk

Service Source Europe
Stretton Green Distribution Centre
Langford Way
Appleton
Warrington
Cheshire
WA4 4TQ
UK