NoteBook Frequently Asked Questions

LINK to the Customer runable DIAGNOSTIC software from
Fujitsu Technology Solutions http://support.ts.fujitsu.com/kmt_file.asp?DIFS=1

 

General LifeBook FAQ Amilo Series FAQ
   
LifeBook B Series FAQ LifeBook 200 Series FAQ
LifeBook C Series FAQ LifeBook 500 Series FAQ
LifeBook E Series FAQ LifeBook 600 Series FAQ
LifeBook L Series FAQ LifeBook 700 Series FAQ
LifeBook S Series FAQ LifeBook 900 Series FAQ
LifeBook X Series FAQ  
LifeBook P Series FAQ LiteLine Series FAQ
  LifeBook External CD option FAQ
Tablet PC FAQ  
  Celsius Series FAQ

General NoteBook Frequently Asked Questions

1. How do I reinstall the Software on my machine?
To reinstall your software follow these Instructions
2. What do all the symbols mean on my status indicator.
Click Here
3. When I switch on my LifeBook I get the message
Save-2-Disk Not available Hit F1 to continue
.
The Save To Disk File/Patition has been deleted or is to small, you need to run PHDISK Utility

(1) Boot into DOS Mode, Hold the F8 Key during boot up when the PC displays the message "Starting Windows 98" or If you are currently in windows shutdown and select "Restart in to MSDOS Mode" option.
(2) From the Command menu select the Command Prompt Only option.
(3) You should be in DOS Mode. Type CD C:\FUJITSU\UTILITY\PHDISK enter
(4) There should be a file called PHDISK.EXE
(5) First you have to remove the old Save-2-Disk File, Type PHDISK /Delete /File enter The machine will then prompt you to restart the PC - Do this
(6) Boot into Dos Mode as above and go the PHDISK folder (Steps 1-3)
(7) Create the new Save-2-Disk file, Type >PHDISK /Create /File enter The machine will then prompt you to restart the PC .
4. I have Windows NT on my LifeBook and I can not get the Infrared Port Working?
There is NO Infrared supported in Windows NT. If you wish to use the Infrared port you will have to purchase another Operating system that does such as Windows 98.
5. How do I install the Video and Audio drivers in Windows NT on my LifeBook.
1. To install the Video Drivers, Go to Control Panel, Display, Settings, Display Type, Change, Have Disk, insert the Video Driver Diskette follow on screen instructions. You must have loaded Service Pack 4 or greater for these drivers to work.
 
2. To install the Sound Card Drivers, Go to Control Panel, Multimedia, Devices, Add, Unlisted or Updated Driver, insert the Audio Driver Diskette and follow on screen instructions.
6. How can I display the LifeBook's video output to an external monitor (CRT), or to both the internal screen and an external monitor?
Once your monitor's cable is connected to your Fujitsu PC notebook's external VGA SVGA port (at the rear of the system) and you have booted (started) Windows, hold down the FN key on your keyboard (located in the lower left corner of your keyboard) and press function key F10 key on your keyboard while keeping the FN key pressed down. Keep the FN key pressed down and press the F10 key again. Try "toggling" the video output destinations by pressing these two keys simultaneously. Pressing these keys will toggle the video output destination between the LCD mode, the CRT mode and the Simultaneous display mode (if the external monitor is compatible with the installed video driver). To leave your video output to a setting other than to the Fujitsu PC LifeBook's LCD, check your Fujitsu PC owners manual.

Simultaneous internal/external display is only supported in the LCD panel's default resolution. The external display device (monitor, LCD projector/panel) must be capable of displaying the same resolution as your LCD display panel's default resolution. To use the Fujitsu PC LifeBook's Simultaneous internal/external display mode with models that come with high-resolution (800x600) screens, your external display device (monitor or LCD projector/panel) must support at least an 800x600 resolution.

7. How can I extend the battery life on my LifeBook?

Please check the following:

  1. Are your Power Savings features set to the factory defaults of MAXIMUM BATTERY LIFE? If not adjust this settings in your Fujitsu BIOS configuration or through the Fujitsu Power Center Software within Windows 95. Please check you Fujitsu PC notebook manual on configuration of Power Saving features.
  2. Have you checked your screen brightness? Adjust the LCD backlighting to low brightness by using the brightness slider on the LCD (SELECTED MODELS ONLY).
  3. Have you disabled the CD-ROM autoplay feature? (Only applies when docked to the Enhancement unit ) Disable the default Windows 95/98 CD-ROM Autoplay feature (Flashing CD-ROM indicator on your Status LCD). Click the Start button in the lower left hand corner of the Windows 95 Taskbar.
    • Click the word Settings that appears on the menu, then click the words Control Panel to open.
    • Within Control Panel Double click on the System icon and the System Properties dialog box will display
    • Click on the Device Manager tab
    • Click on the "+" sign next to the CD-ROM icon
    • Next, Double click on TEAC CD-38E (or the model of your CD-ROM)
    • Within the TEAC CD-38E (or the model of your CD-ROM) Properties click on the Settings tab
    • Remove the check mark from Auto insert notification by clicking on the check mark.
    • Click on the OK button to close the dialog box
    • Click on the OK button to close the System properties dialog window
    • Click on Yes to restart the notebook.
8. I'm not going to be using my notebook for a month or longer. How should I care for my battery?

If your notebook is to be stored for a month or longer, turn the machine off, and remove all Lithium ION batteries. Store your notebook and batteries separately in a cool, dry location. If you store your notebook with a battery installed, the battery will discharge, and battery life will be reduced.

Caution: If your battery is installed with your notebook while in storage, and the battery is faulty, this could cause damage to your notebook.

9. Why does DriveSpace or DriveSpace3 indicate I only have 2GB of Hard Drive space when I know my Hard Drive is larger?

DriveSpace and DriveSpace 3 were designed to work with the FAT12 and FAT16 file systems and cannot be used with Hard Drives using the FAT32 file system.

Note: When you try to compress a drive with DriveSpace or DriveSpace 3, you may receive the following error message:

Drive C cannot be compressed because it is a FAT32 drive.

How do I know what file system my Hard Drive is using?

The steps provided below will guide you through checking what file system your notebook is using:

  1. Double Click on the "My Computer" icon on your Windows Desktop.
  2. Right Click on the Drive you want to check. (Normally C: Drive).
  3. Scroll down and Left Click on "Properties."
  4. On the General Screen, the information provided is the Label, Hard Drive type, File System, Used Space, Free Space, and Capacity of the Hard Drive. The File System will inform you what File System you are on (i.e. FAT16 or FAT32).

Note: Windows NT does not support FAT32, and does not have DriveSpace or DriveSpace3 as a Windows NT option. These steps are targeted for our Windows 95 and Windows 98 consumers.

10. How do I remove the one inch black border around my Fujitsu PC notebook's display and use the entire area of the screen?

Incorrect settings of your video resolution or the use of an incorrect video driver causes the one-inch, black border. These are controlled in the Display menu of the Windows 95 Control Panel. Follow these steps to check the current settings of your resolution and driver:

  1. Click Start
  2. Choose Settings
  3. Click Control Panel
  4. Double click the Display Properties window.
  5. Click the "Settings" tab.
  6. 6. Click and drag the slider to the RIGHT in the Desktop Area or Screen Area to change the output resolution of the video card to match your LCD's maximum resolution 800x600 or 1024x768. If your resolution option is still limited to 640x480 or 800x600 try the following steps

Note: If your operating system is Windows 98, continue to Step 7 through 26. If your operating system is Windows 95, skip steps 7 through 26, and continue to Step 27.

To change the Display Settings in Windows 98:

  1. Click the "Advanced" button on the bottom of the page.
  2. Click the "Monitor" tag.
  3. Click the "Change" button.
  4. The Update Device Driver Wizard will come up. Click the "Next" button.
  5. Select the option "Display a list of all the drivers in a specific location..."
  6. Click the "Next" button.
  7. Select option "Show all hardware."
  8. Select either "Laptop Display Panel (800x600)" or "Laptop Display Panel (1024x768)."
  9. Click "Next"
  10. Location of driver should say "C:\WINDOWS\INF\MONITOR.INF"
  11. Click "Next"
  12. Click "Finish"
  13. The wizard will close and bring up the video adapter's Properties.
  14. Click "Close"
  15. Now onto Display Properties.
  16. On the Screen area click on the slider to the right to get 800x600 pixels or 1024x768 pixels.
  17. Click "OK"
  18. A message "Windows will now resize..." will popup. Click "OK"
  19. A message "You resized your monitor..." will popup. Click "OK"
  20. The display setting will now be correct.

Note: If the display has not changed, you may need to reinstall the driver. See "Reinstalling the Video Driver in Windows 98"

To change the Display Settings in Windows 95

  1. Click on the "Advanced" button (located on the bottom of the page).
  2. Click on the "Monitor" tag.
  3. Click on the "Change" button.
  4. Click on "Show all devices"
  5. Click on (Standard monitor types) in the left window
  6. Click on Laptop Display Panel (800x600) or Laptop Display Panel (1024x768).
  7. Click on "OK"
  8. Click on "Apply"

The display will now be set to the correct setting.

Note: If the display has not changed, reinstalling the driver may be necessary. See "Reinstalling the Video Driver in Windows 95"

Reinstalling the Video Driver in Windows 98

  1. Bring up the Display Properties Window
  2. Click on the "Settings" tab
  3. Click on the "Advanced" located on the bottom of the page.
  4. Click on the "Adapter" tab
  5. Click on the "Change" button
  6. The Update Device Driver Wizard will come up. Click on the "Next" button.
  7. Select the option "Display a list of all the drivers in a specific location..."
  8. Click on the "Next" button.
  9. Click on the "Have Disk" button
  10. Select the drive and path (the location) of where the manufacturer's file is stored. Type in the information or Browse to find it.
  11. Click on "OK"
  12. Click on "OK" again.
  13. Click on the "Next" button.
  14. Click on the "Finish" button.
  15. Click on the "Apply" button.

Reinstalling the Video Driver in Windows 95

  1. Bring up the Display Properties Window
  2. Click on the "Settings" tab
  3. Click on the "Advanced" located on the bottom of the page.
  4. Click on the "Adapter" tab
  5. Click on the "Change" button
  6. Click on the "Have Disk" button
  7. Select the drive and path (the location) of where the manufacturer's file is stored. Type in the information or Browse to find it.
  8. Click on "OK"
  9. Click on "OK" again
  10. Click on the "Apply" Button.

Note: DOS-based applications, or games in the MS-DOS mode, will default to a limited resolution of 640x480 pixels. To overcome this DOS-limited display resolution, you can force the display to stretch the image to fill the entire screen by enabling Compensation Mode or Display Stretching. Check your Fujitsu PC user's guide for information on enabling the Compensation Mode or Display Stretching. The Compensation Mode and Display Stretching options may not appear on some models of the LifeBook Series.

11. I'm using Partition Magic version 2.01 on my notebook, and I get a "Table Error 110." What is wrong?

Partition Magic version 2.01 is not compatible with machines using FAT32 partitions. A patch from the Software Manufacturer is required. Please download this patch from the following Web Site:

http://www.powerquest.com/

12. I have some very small spots on my LCD screen
(These can be seen as White, Red, Blue, Green or Black)

This is due to one or some of the pixels of your screen failing.

From December 2003 New rules apply to all new LIFEBOOKs
E4010 and successors, S6120 and successors, C1110 and successors, T3010 and successors,
All new AMILO Pro V1000,
All new AMILOs A x620, D x840, M 7400, All L xxxx
Pocket LOOX 610

For all older systems SBM2001_044 and SBM2002_114 are still valid! ( link )

LCD displays can have some faulty pixels (e.g. 'dark spots'). Therefore, the following Fujitsu Technology Solutions criterion should be taken into account when judging wether a LCD pixel defect is covered by the warranty for the product.

The Fujitsu Technology Solutions guideline is in line with the norm ISO 13406 Class 2.

Assessment of faulty pixels on LCDs The pixel (which consists of 3 subpixels) is defective if one or more of the subpixels can't be controlled, i.e. the pixel/subpixel stays the same colour despite being instructed to change to another colour and is visible 30 cm from the LCD panel surface. Typically such defects can be seen as bright spots on dark background or dark spots on bright background. A defect white or black pixel can be seen if all 3 subpixels of a pixel are defective. (Type 1, 2). A coloured spot can be seen if there are one or more defective subpixels.(Type 3)
Fault clusters are defined as: Two or more pixels or subpixels with faults within a 5x5 block of pixels.

The general criteria and criteria for each LCD panel type for an acceptable amount of defective pixels is defined in the table below.

Maximum number of faults per type per million pixels (e.g. a XGA display 1024x768 has = 768432 pixels)

White pixel
All three subpixels defective)
(Type 1)
Black pixel

(Type 2)
Coloured spot or subpixel
(Green, red or blue)
(Type 3)
Clusters of
type 3 faults
Clusters with more
than one type 1 or
type 2 faults
2 or less 2 or less 5 or less 2 or less 0

Examples:
Good: Bad:
1. 5 coloured subpixels
2. 2 white pixels, 2 black pixels
and 5 coloured subpixels
1. 6 coloured subpixels
2. 3 white pixels
3. 3 black pixels

If your machine is older please use the following acceptance criteria to see whether it is covered by warranty.

13. What is the Battery Life and Charging Times for my LifeBook
Full details of LifeBook Battery life
14. I can only see 2GB but I know I have a larger hard drive.
For full detail on how to enable the remaining drive space
15. I am using a Windows 2000 and when I attempts to enter hibernate or standby, I receive the following error message:
The device driver for the 'PC/AT Enhanced PS/2 Keyboard (101/102-Key)'device is preventing the machine from entering hibernation. Please close all applications and try again. If the problem persists, you may need to update this driver.
This behavior can occur if a program installs a kernel-mode driver that attaches itself to the standard keyboard driver (I8042prt.sys).
Examples of programs that exhibit this behavior include:
Pgpdisk 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)
Adobe Type Manager 4.0 (installs the Atmhelpr.sys driver)
To workaround this issue, uninstall the offending program and reboot the system. To resolve the issue contact the manufacturer to inquire about obtaining an updated version of the product that is designed for Windows 2000.
16. How do I look after the Battery in my LifeBook.
To look after your LifeBook Battery, or general maintance hints
17. I have bad picture quality. My picture is grainy

Because on TFT screens Pixels are in a fixed location, the native resolution of a TFT is precisely defined; the number of pixels corresponds to the maximum resolution.
However, if you have to switch to a lower resolution, as it is sometimes necessary, there are two possibilities:
a) Compensation disabled: black frame around the (centered) picture, only the number of pixels at the chosen resolution are visible.
b) Compensation enabled: the electronics scale the 'smaller' image up to the maximum size of the display panel - the result will be a distorted image.

 



Cause:
In the case of CRTs, the electron beam can be adapted to the new resolution by simply changing the deflecting voltages and so changing the focal size. However, in the case of TFTs, due to the active control of every individual pixel, complex scaling electronics are required to recalculate the data for smaller resolutions.
With whole number scaling factors (e.g. a factor of 2 when scaling 800 x 600 up to 1600 x 1200) the height and width of each pixels are doubled - the displayed image is correctly shown.
Things become more difficult when scaling from 800 x 600 to 1400 x 1050. The scaling factor is then 1.75, i.e. not a whole number (integer). It's no longer possible to uniquely assign data to a single pixel in every case. The electronics therefore has to decide whether to activate one pixel or two. Mathematical rounding-off errors then lead to unpleasant effects when displaying text, like blurring edges on letters or 'blocky' appearance of numbers.


Solution / Workaround

Use only the native (maximum) resolution of the TFT-display of your notebook for best picture quality. With all other resolutions a lower picture quality must be accepted.

18. How do I set up the Scroll button with my Touchpad
For full detail on how to set the button functions click here
19. How do I set up theTV out

For detail on how to set the functions click here.
For "Intel extreme 2 " Driver set up Click here
20. the STANDBY button is greyed out after I have recovered my Windows 2000 Operating systems.

For some reason the W2K recovery does not set up the laptop.

This problem is resolved by following the following routine..

21. F-Secure Anti Virus.

This software is 3rd party, bundled with the machine. It comes with 12 months free upgrades:

To activate:

Whilst Installing the software - go to "Properties" and click on "update", you can register your product from here.

The code or key for the software is in the "readme.txt" file, at the bottom,Its on the D&U CD supplied with the machine!

22. Bluetooth Modem connection Laptop - Phone

Many machines are now supplied with integrated bluetooth.

The Application "Plugfree" is a Fujitsu Technology Solutions graphical interface.

In order to use a Bluetooth enabled phone to act as a modem with an ISP , several stages need to be completed
1 ) Plugfree must be installed with all its virtual COM Ports --- COM 6 for Modem function
2) The Phone must be paired with the Notebook and a passcode such as "1234" set on the phone and acknowledged on the laptop.
3) Control Panel "Phones and Modems" and ADD new modem ( COM 6 ) this will be identified as "Unknown modem device"
4) A new Network connection with the details of the ISP must be created.
22. My Audio recording is very quiet

The Audio chips often support a Microphone Boost function, for instructions on setting up Click here

24. Can I boot from aMemory stick?

With new Notebooks - E4010, C1110 and S6120 it is possible to boot.
Information

25.

I seem to have a problem with Suspend Mode on my Fujitsu LifeBook.
Whenever my system goes into Suspend Mode, the unit will not come out of Suspend. How can I fix this issue?

Solution: Update your McAfee.com virus protection software
When you purchased your notebook, McAfee.com virus protection software had been pre-installed. Recently, it was discovered
that the McAfee.com software may cause unexpected results when entering or exiting suspend mode. This
anomaly could affect your system's overall battery life by interfering with your preferred power settings.

To ensure that you do not encounter the anomaly detailed above, be sure to disable the automatic update feature, as
detailed below.

Fujitsu wants you to get the most out of your LifeBook notebook. With this in mind we strongly recommend that you
perform this procedure. Failure to do so may impact the battery life that your preferred power conservation settings can
deliver.

Disable the automatic update feature:
1. Turn on the system and click Start. Click Programs (Windows 2000) or All Programs (Windows XP), depending
upon your operating system).
2. Select Accessories -> System Tools -> Scheduled Tasks.
3. Double-click on McAfee.com Update Check.
4. Select the Task tab if it is not already selected. Uncheck the "Enabled (scheduled task runs at specified time)"
checkbox.
5. Click [Apply], and then click [OK].

NOTE: In the future, you can check for updates by double-clicking the McAfee.com icon in the system tray at the
bottom right of the widow. When the McAfee.com Security Center window appears, click the Updates icon. Click
[Check Now]. The system will dial up McAfee.com. Follow the instructions on the screen to download the update. Note
that prior to downloading the update, you will be required to register your software with McAfee.com.

26. I recently downloaded and installed the Microsoft Wi-Fi Protected Access (WPA) patch (Q815485) and am no longer able to connect wirelessly

The Q815485 patch was issued for users running Windows XP operating systems on their computers. Some users found that installing the patch caused them to lose the ability to connect to their wireless LANs. (Note: The problem affected only users with an Intel PRO/Wireless 2100 LAN Mini-PCI adapter with Wired Equivalent Privacy (WEP) security features enabled.) Microsoft and Intel are aware of this issue, and are working towards a resolution.

In the meantime, you will need to uninstall the Q815485 patch. To do so, follow the procedure below:
1. Click the <Start> button, then click the Control Panel icon to open it.
2. Double-click Add and Remove Programs.
3. Once the list of installed programs appears, scroll down the list until you see Windows XP Hotfix (SP2) Q815485. Click on it.
4. Click on the <Change/Remove> button. When you are asked whether you really want to remove the program, click <Yes>.
5. When a message appears telling you the uninstall is complete, click <OK>.
If you would like more information on this issue, go to one or both of the following sites:


http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B815485
http://support.intel.com/support/network/wireless/pro2100/sb/cs-006131-prd944.htm

 


27. Loading Windows XP on a machine with one SerialATA drive

If you are loading Windows XP onto a computer with a serial ATA (SATA) hard drive, you will have to manually load the SATA drivers.

The first step is to put the SATA controller drivers on a floppy disk.

Copy the IntelĀ® 82801FBM SATA AHCI Controller zip file from website http://ts.fujitsu.com/support/downloads.html and expand into root directory of floppy disk. (i.e. root directory of floppy disk should contain \pide and \sata folders, txtsetup.oem, etc. files.)

Then, boot system by Windows XP installation CD, when the message "Press F6 if you need to install a third party SCSI or RAID driver" shows up, press "F6". Then, press "S" to specify additional device when next screen pops up. Put the driver floppy disk you made in and press enter to continue. If the floppy disk is made successfully, the installation program will ask for selecting driver. Please then select " Serial ATA RAID Controller(Windows XP)".) After SATA driver loaded and Windows XP can recognize the SATA HDD, you can continue to install Windows XP as usual.

 


28. I need the latest Lifebook drivers and BIOS's.
All the Drivers and BIOS files for our Notebooks can be found on the following web site: http://ts.fujitsu.com/support/downloads.html
29. I bought my Lifebook in Asia / America where can I get support?
Under the International warranty agreement you need to contact the International warranty desk on +44 (0) 1344 475125.
30. USB Mass storage Drivers requested.
XP comes with drivers for USB mass storage built in..

If it asks for drivers then there are two common reasons:

1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at Microsoft:
http://support.microsoft.com/kb/822798

2. It does not find the drives
This is the case when the registry key that points to the INF folder is corrupt.
Start the Registry Editor (Run -> Regedit). Check if under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item 'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might be corrupt. An Windows repair install helps then.
Another thing to check is if the values 'FactoryPreInstallInProgress' and 'AuditInProgress' are set to '1' under
HKEY_LOCAL_MACHINE\SYSTEM\Setup
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
. They should be 0 or non present.
31. How do I activate my Microsoft Office 2007 Trial?
  Please read this Office Trial Activation pdf for information on how activate your Office trial and how to convert it to the full version of Office 2007.
32. My machine doesn't start - I have blinking symbols on the status display.
 

Newer systems do not use Beep codes. The error is coded by using 3 indicators.

Celsius H240/H250
Lifebook E8110/8210/8310/8410
Lifebook P7230
Lifebook S7110
Lifebook C1410
Lifebook T4215/4220

33. 1st Battery charging status lights?
  Green = charge between 50 - 100%, flashing slowly (1sec on, 5 sec off) = in suspend
Yellow = charge between 13 - 49%, flashing slowly (1sec on, 5 sec off) = in suspend
Red = charge between 0 - 12%, flashing slowly (1sec on, 5 sec off) = in suspend, flashing quickly (1sec on, 1 sec off)  = faulty battery
No indicator light = no battery installed

See Easy Guides/Operating manuals for full information on charging states of 1st & 2nd batteries