NoteBook Frequently Asked Questions
LINK to the Customer runable DIAGNOSTIC software from
Fujitsu Technology Solutions http://support.ts.fujitsu.com/kmt_file.asp?DIFS=1
|General LifeBook FAQ||Amilo Series FAQ|
|LifeBook B Series FAQ||LifeBook 200 Series FAQ|
|LifeBook C Series FAQ||LifeBook 500 Series FAQ|
|LifeBook E Series FAQ||LifeBook 600 Series FAQ|
|LifeBook L Series FAQ||LifeBook 700 Series FAQ|
|LifeBook S Series FAQ||LifeBook 900 Series FAQ|
|LifeBook X Series FAQ|
|LifeBook P Series FAQ||LiteLine Series FAQ|
|LifeBook External CD option FAQ|
|Tablet PC FAQ|
|Celsius Series FAQ|
General NoteBook Frequently Asked Questions
|1.||How do I reinstall the Software on my machine?|
|To reinstall your software follow these Instructions|
|2.||What do all the symbols mean on my status indicator.|
|3.||When I switch on my LifeBook I get the message
Save-2-Disk Not available Hit F1 to continue.
|The Save To Disk File/Patition has been deleted or is to small, you
need to run PHDISK Utility
(1) Boot into DOS Mode, Hold the F8 Key during boot up when the PC displays the message "Starting Windows 98" or If you are currently in windows shutdown and select "Restart in to MSDOS Mode" option.
(2) From the Command menu select the Command Prompt Only option.
(3) You should be in DOS Mode. Type CD C:\FUJITSU\UTILITY\PHDISK enter
(4) There should be a file called PHDISK.EXE
(5) First you have to remove the old Save-2-Disk File, Type PHDISK /Delete /File enter The machine will then prompt you to restart the PC - Do this
(6) Boot into Dos Mode as above and go the PHDISK folder (Steps 1-3)
(7) Create the new Save-2-Disk file, Type >PHDISK /Create /File enter The machine will then prompt you to restart the PC .
|4.||I have Windows NT on my LifeBook and I can not get the Infrared Port Working?|
|There is NO Infrared supported in Windows NT. If you wish to use the Infrared port you will have to purchase another Operating system that does such as Windows 98.|
|5.||How do I install the Video and Audio drivers in Windows NT on my LifeBook.|
|1. To install the Video Drivers, Go to Control Panel, Display,
Settings, Display Type, Change, Have Disk, insert the Video Driver Diskette follow on screen instructions. You
must have loaded Service Pack 4 or greater for these drivers to work.
2. To install the Sound Card Drivers, Go to Control Panel, Multimedia, Devices, Add, Unlisted or Updated Driver, insert the Audio Driver Diskette and follow on screen instructions.
|6.||How can I display the LifeBook's video output to an external monitor (CRT), or to both the internal screen and an external monitor?|
|Once your monitor's cable is connected to your Fujitsu PC notebook's
external VGA SVGA port (at the rear of the system) and you have booted (started) Windows, hold down the FN key
on your keyboard (located in the lower left corner of your keyboard) and press function key F10 key on your
keyboard while keeping the FN key pressed down. Keep the FN key pressed down and press the F10 key again. Try
"toggling" the video output destinations by pressing these two keys simultaneously. Pressing these keys will
toggle the video output destination between the LCD mode, the CRT mode and the Simultaneous display mode (if the
external monitor is compatible with the installed video driver). To leave your video output to a setting other
than to the Fujitsu PC LifeBook's LCD, check your Fujitsu PC owners manual.
Simultaneous internal/external display is only supported in the LCD panel's default resolution. The external display device (monitor, LCD projector/panel) must be capable of displaying the same resolution as your LCD display panel's default resolution. To use the Fujitsu PC LifeBook's Simultaneous internal/external display mode with models that come with high-resolution (800x600) screens, your external display device (monitor or LCD projector/panel) must support at least an 800x600 resolution.
|7.||How can I extend the battery life on my LifeBook?|
Please check the following:
|8.||I'm not going to be using my notebook for a month or longer. How should I care for my battery?|
If your notebook is to be stored for a month or longer, turn the machine off, and remove all Lithium ION batteries. Store your notebook and batteries separately in a cool, dry location. If you store your notebook with a battery installed, the battery will discharge, and battery life will be reduced.
Caution: If your battery is installed with your notebook while in storage, and the battery is faulty, this could cause damage to your notebook.
|9.||Why does DriveSpace or DriveSpace3 indicate I only have 2GB of Hard Drive space when I know my Hard Drive is larger?|
DriveSpace and DriveSpace 3 were designed to work with the FAT12 and FAT16 file systems and cannot be used with Hard Drives using the FAT32 file system.
Note: When you try to compress a drive with DriveSpace or DriveSpace 3, you may receive the following error message:
Drive C cannot be compressed because it is a FAT32 drive.
How do I know what file system my Hard Drive is using?
The steps provided below will guide you through checking what file system your notebook is using:
Note: Windows NT does not support FAT32, and does not have DriveSpace or DriveSpace3 as a Windows NT option. These steps are targeted for our Windows 95 and Windows 98 consumers.
|10.||How do I remove the one inch black border around my Fujitsu PC notebook's display and use the entire area of the screen?|
Incorrect settings of your video resolution or the use of an incorrect video driver causes the one-inch, black border. These are controlled in the Display menu of the Windows 95 Control Panel. Follow these steps to check the current settings of your resolution and driver:
Note: If your operating system is Windows 98, continue to Step 7 through 26. If your operating system is Windows 95, skip steps 7 through 26, and continue to Step 27.
To change the Display Settings in Windows 98:
Note: If the display has not changed, you may need to reinstall the driver. See "Reinstalling the Video Driver in Windows 98"
The display will now be set to the correct setting.
Note: If the display has not changed, reinstalling the driver may be necessary. See "Reinstalling the Video Driver in Windows 95"
Note: DOS-based applications, or games in the MS-DOS mode, will default to a limited resolution of 640x480 pixels. To overcome this DOS-limited display resolution, you can force the display to stretch the image to fill the entire screen by enabling Compensation Mode or Display Stretching. Check your Fujitsu PC user's guide for information on enabling the Compensation Mode or Display Stretching. The Compensation Mode and Display Stretching options may not appear on some models of the LifeBook Series.
|11.||I'm using Partition Magic version 2.01 on my notebook, and I get a "Table Error 110." What is wrong?|
Partition Magic version 2.01 is not compatible with machines using FAT32 partitions. A patch from the Software Manufacturer is required. Please download this patch from the following Web Site:
|12.||I have some very small spots on my LCD screen
(These can be seen as White, Red, Blue, Green or Black)
This is due to one or some of the pixels of your screen failing.
From December 2003 New rules apply to all new LIFEBOOKs
For all older systems SBM2001_044 and SBM2002_114 are still valid! ( link )
LCD displays can have some faulty pixels (e.g. 'dark spots'). Therefore, the following Fujitsu Technology
Solutions criterion should be taken into account when judging wether a LCD pixel defect is covered by the
warranty for the product.
The general criteria and criteria for each LCD panel type for an acceptable amount of defective pixels is defined in the table below.
Maximum number of faults per type per million pixels (e.g. a XGA display 1024x768 has = 768432 pixels)
If your machine is older please use the following acceptance criteria to see whether it is covered by warranty.
|13.||What is the Battery Life and Charging Times for my LifeBook|
|Full details of LifeBook Battery life|
|14.||I can only see 2GB but I know I have a larger hard drive.|
|For full detail on how to enable the remaining drive space|
|15.||I am using a Windows 2000 and when I attempts to enter
hibernate or standby, I receive the following error message:
The device driver for the 'PC/AT Enhanced PS/2 Keyboard (101/102-Key)'device is preventing the machine from entering hibernation. Please close all applications and try again. If the problem persists, you may need to update this driver.
|This behavior can occur if a program installs a kernel-mode driver
that attaches itself to the standard keyboard driver (I8042prt.sys).
Examples of programs that exhibit this behavior include:
Pgpdisk 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)To workaround this issue, uninstall the offending program and reboot the system. To resolve the issue contact the manufacturer to inquire about obtaining an updated version of the product that is designed for Windows 2000.
|16.||How do I look after the Battery in my LifeBook.|
|To look after your LifeBook Battery, or general maintance hints|
|17.||I have bad picture quality. My picture is grainy|
Because on TFT screens Pixels are in a fixed location, the native resolution of a TFT is precisely defined;
the number of pixels corresponds to the maximum resolution.
Use only the native (maximum) resolution of the TFT-display of your notebook for best picture quality. With
all other resolutions a lower picture quality must be accepted.
|18.||How do I set up the Scroll button with my Touchpad|
|For full detail on how to set the button functions click here|
|19.||How do I set up theTV out|
For detail on how to set the functions click here.
For "Intel extreme 2 " Driver set up Click here
|20.||the STANDBY button is greyed out after I have recovered my Windows 2000 Operating systems.|
For some reason the W2K recovery does not set up the laptop.
This problem is resolved by following the following routine..
|21.||F-Secure Anti Virus.|
This software is 3rd party, bundled with the machine. It comes with 12 months free upgrades:
Whilst Installing the software - go to "Properties" and click on "update", you can register your product from
|22.||Bluetooth Modem connection Laptop - Phone|
Many machines are now supplied with integrated bluetooth.The Application "Plugfree" is a Fujitsu Technology Solutions graphical interface.
In order to use a Bluetooth enabled phone to act as a modem with an ISP , several stages need to be completed
1 ) Plugfree must be installed with all its virtual COM Ports --- COM 6 for Modem function
2) The Phone must be paired with the Notebook and a passcode such as "1234" set on the phone and acknowledged on the laptop.
3) Control Panel "Phones and Modems" and ADD new modem ( COM 6 ) this will be identified as "Unknown modem device"
4) A new Network connection with the details of the ISP must be created.
|22.||My Audio recording is very quiet|
The Audio chips often support a Microphone Boost function, for instructions on setting up
|24.||Can I boot from aMemory stick?|
With new Notebooks - E4010, C1110 and S6120 it is possible to boot.
I seem to have a problem with Suspend Mode on my Fujitsu LifeBook.
Solution: Update your McAfee.com virus protection software
To ensure that you do not encounter the anomaly detailed above, be sure to disable the automatic update
Fujitsu wants you to get the most out of your LifeBook notebook. With this in mind we strongly recommend that
Disable the automatic update feature:
NOTE: In the future, you can check for updates by double-clicking the McAfee.com icon in the system tray at
|26.||I recently downloaded and installed the Microsoft Wi-Fi Protected Access (WPA) patch (Q815485) and am no longer able to connect wirelessly|
The Q815485 patch was issued for users running Windows XP operating systems on their computers. Some users found that installing the patch caused them to lose the ability to connect to their wireless LANs. (Note: The problem affected only users with an Intel PRO/Wireless 2100 LAN Mini-PCI adapter with Wired Equivalent Privacy (WEP) security features enabled.) Microsoft and Intel are aware of this issue, and are working towards a resolution.
In the meantime, you will need to uninstall the Q815485 patch. To do so, follow the procedure below:
|27.||Loading Windows XP on a machine with one SerialATA drive|
If you are loading Windows XP onto a computer with a serial ATA (SATA) hard drive, you will have to manually load the SATA drivers.
The first step is to put the SATA controller drivers on a floppy disk.
Copy the Intel® 82801FBM SATA AHCI Controller zip file from website http://ts.fujitsu.com/support/downloads.html and expand into root directory of floppy disk. (i.e. root directory of floppy disk should contain \pide and \sata folders, txtsetup.oem, etc. files.)
Then, boot system by Windows XP installation CD, when the message "Press F6 if you need to install a third party SCSI or RAID driver" shows up, press "F6". Then, press "S" to specify additional device when next screen pops up. Put the driver floppy disk you made in and press enter to continue. If the floppy disk is made successfully, the installation program will ask for selecting driver. Please then select " Serial ATA RAID Controller(Windows XP)".) After SATA driver loaded and Windows XP can recognize the SATA HDD, you can continue to install Windows XP as usual.
|28.||I need the latest Lifebook drivers and BIOS's.|
|All the Drivers and BIOS files for our Notebooks can be found on the following web site: http://ts.fujitsu.com/support/downloads.html|
|29.||I bought my Lifebook in Asia / America where can I get support?|
|Under the International warranty agreement you need to contact the International warranty desk on +44 (0) 1344 475125.|
|30.||USB Mass storage Drivers requested.|
|XP comes with drivers for USB mass storage built in..
If it asks for drivers then there are two common reasons:
1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at Microsoft:
2. It does not find the drives
This is the case when the registry key that points to the INF folder is corrupt.
Start the Registry Editor (Run -> Regedit). Check if under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item 'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might be corrupt. An Windows repair install helps then.
Another thing to check is if the values 'FactoryPreInstallInProgress' and 'AuditInProgress' are set to '1' under
. They should be 0 or non present.
|31.||How do I activate my Microsoft Office 2007 Trial?|
|Please read this Office Trial Activation pdf for information on how activate your Office trial and how to convert it to the full version of Office 2007.|
|32.||My machine doesn't start - I have blinking symbols on the status display.|
Newer systems do not use Beep codes. The error is coded by using 3 indicators.
|33.||1st Battery charging status lights?|
|Green = charge between 50 - 100%, flashing slowly (1sec on, 5 sec
off) = in suspend
Yellow = charge between 13 - 49%, flashing slowly (1sec on, 5 sec off) = in suspend
Red = charge between 0 - 12%, flashing slowly (1sec on, 5 sec off) = in suspend, flashing quickly (1sec on, 1 sec off) = faulty battery
No indicator light = no battery installed
See Easy Guides/Operating manuals for full information on charging states of 1st & 2nd batteries